PaceLedger (Big Pace Ledger) by Big Insurance Network
You can permanently delete your PaceLedger account and its data yourself, at
any time, in the app or on the website. You don't need to reinstall anything.
Delete it yourself
Open the PaceLedger app (iPhone or Android), or go to
big-pace-ledger.com and log in.
Tap or click your name at the top right.
Choose Delete my account.
Type DELETE to confirm, then tap Delete my account.
That's it: your account is deleted straight away and you're logged out.
Or ask us to delete it
If you can't log in, email
arman@biginsurancenetwork.com
from the email address on your account with the subject "Delete my PaceLedger
account". We'll delete it within 30 days and confirm by email.
What gets deleted
Your login, name and email address.
Everything you've added: appointments, prospects, follow-up notes, your
Business Plan, client intake forms you sent, and coaching notes about you.
Your Google Calendar and Zoom connections (we also ask Google and Zoom to
revoke PaceLedger's access).
What may be kept
Entries in your organization's admin activity log that mention your name
(for example, "an admin changed your team"), as a record of those changes.
Training documents you uploaded for your team, if you're an administrator:
they stay available to the team.
Backups held by our database provider expire on their normal schedule.
If someone reports to you, they move up to report to the
person you reported to when your account is deleted.
Delete some of your data (and keep your account)
You can delete individual items yourself at any time, in the app or on the
website. Each is deleted permanently.
A prospect: Prospecting → open the prospect → the trash
icon.
An appointment: My Appointments → the trash icon next to
the appointment.
A follow-up note: Follow Up → open the appointment → the
trash icon next to the note.
A client intake form: Follow Up → open the appointment →
Remove intake.
Google Calendar: Calendar → Disconnect.
Zoom: My Appointments → Disconnect. This
deletes the stored connection and asks Google or Zoom to revoke access.
Your Business Plan: Business Plan → clear the amounts.
To ask us to delete something else, email
arman@biginsurancenetwork.com
from the email address on your account and say what you'd like deleted. We'll
do it within 30 days and confirm by email.