PaceLedger — Support

PaceLedger is an internal appointment and sales-pace tracking tool used by advisors, managers, and administrators within our organization.

Contact support

Emailarman@biginsurancenetwork.com
HoursMonday–Friday, 9:00 AM–5:00 PM Central Time
First responseWithin 1 business day

Email is the primary support channel for PaceLedger. There is no phone line or live chat at this time — as an internal tool for a small team, all requests are handled directly by email.

Documentation

See our documentation page for details on how PaceLedger's Zoom integration works, including how to connect and disconnect your account.

Common issues

Zoom or Google Calendar connection problems can usually be resolved by disconnecting and reconnecting the integration from within the app (in the Calendar tab for Google, or My Appointments for Zoom) — this fixes most issues without needing to contact support at all.